Returns and exchanges

Unpublished draft | Prepared on 17 October 2026. Includes information that is being verified or has not yet been determined.

Defects and incorrect deliveries

If you find a defect or receive the wrong product, please aim to contact freebirdchiangmai2025@gmail.com within seven days of receipt. Please provide the order number, details of the issue and, if possible, photographs showing the product’s condition. This request does not limit statutory rights or legal claim periods.

Return instructions and shipping costs

Please contact us before returning a product. We will provide the return address and instructions. We bear return shipping costs for defective or incorrectly delivered products. Exchanges, refunds and other responses will be handled according to the product’s condition, the contract and applicable law.

Returns and cancellations for personal reasons

Before accepting new sales, including sales of existing products, we will decide and display whether returns are accepted, eligibility conditions, time limits, responsibility for return shipping costs, refund timing and methods, and cancellation conditions. We will not accept new orders while these matters remain undetermined. We are currently not accepting orders, reservations or advance payments for the new hats and T-shirts.

Transactions already concluded remain subject to the terms shown when the order was placed and applicable law. Updates to this page do not retroactively remove customers’ rights.